I had the pleasure of hosting our latest Local Leadership Chat, where local leaders from across the country gathered on Zoom to discuss the challenges and opportunities of civic communication in a rapidly evolving media environment. The conversation was lively, insightful, and filled with practical advice for navigating the complexities of public engagement.

Former Mayor Ginny Dickey of Fountain Hills, Arizona, gives an unflinching account of how local politics took a dark turn. Having lost her 2024 reelection bid, Mayor Dickey reflects on the rise of vicious, unprincipled attacks—tactics that had nothing to do with policy or leadership and everything to do with fueling anger and spreading division.

It’s common to hear a mayor speak about high ideals or how their town bridges its history with its future. But Mayor Vincent is anything but common. When he talks about “decency, fortitude, and community” in Farmville, you quickly discover the profound influence of his father, a fallen U.S. Army officer. His father’s service and sacrifice embody the power of leading not with force, but with quiet strength and unwavering dedication to others—a painful yet timeless lesson in leadership from which we can all learn.

In every community, leadership is about more than making decisions—it’s about bringing people together to address complex challenges and discover shared opportunities. True leadership doesn’t shy away from conflict or disagreement; it embraces them as essential parts of growth and progress. But turning those moments into something productive takes more than good intentions. It requires thoughtful processes, clear communication, and the courage to have difficult conversations.

Vivian Leyva, Public Information Officer for Riley County, Kansas, reflects on the pros and cons of social media and how it reaffirms the critical importance of human connection in local government leadership and communication.

Mary Hines and Jay Fisette, co-directors of the Regional Elected Leaders Initiative (RELI) at George Mason University, draw on their decades of leadership experience to share powerful insights on breaking barriers and building trust.

Derek Ferland, County Manager of Sullivan County, New Hampshire, shares his journey from military service to municipal leadership. He shares how “mission, people, and process” are at the heart of his approach.

Public leaders—whether elected, appointed, or serving as staff—frequently face the daunting task of managing unreasonable behavior. From disruptive citizens and antagonistic colleagues to the relentless vitriol of social media, these encounters can test the endurance and composure of even the most steadfast leaders.

In today’s politically charged environment, the challenge of dealing with unreasonable people often dominates civic discussions. Whether fueled by obstinance (despite reason), demagoguery or inflammatory behavior (without reason), dogmatism (before reason), or undermining tactics (against reason), such behavior can paralyze a community’s progress.

Cheryl Mayes, a two-term school board member for Metro Nashville Public Schools, shares her experiences serving one of the city’s most diverse districts. She reflects on the challenges and rewards of public service, the importance of listening to community needs, and staying grounded in integrity and outcomes.

Reflecting on a decade of elected public service, Supervisor Letourneau discusses navigating rapid development, balancing economic opportunities and community concerns, and what it takes to provide meaningful representation in service to a diverse constituency.

Councilmember Jim Torgeson of Gilbert, Arizona is known for his steadfast conservative principles, Torgeson shares the story of his agonizing decision to support a local tax increase—a choice that tested his deeply held beliefs.

As we approach the holiday season, it's a time to reflect on what truly makes a community. It’s not just the buildings or roads—it’s the way we care for each other, especially those in need.

Mayor Lisa Craig of Lodi, CA, talks about her journey from revitalizing historic neighborhoods to leading a growing city is nothing short of remarkable.